Privacy policy
Sutton Grange Winery Pty Ltd, ABN 26 092 574 868 is committed to complying with The Privacy Act 1988 (Cth) and protecting the privacy of individuals’ personal information.
This Privacy Policy sets out the ways in which Sutton Grange Winery may collect, store, use, disclose, manage and protect your personal information.
What is personal information?
Personal Information is information about an identified individual or an individual who is reasonably identifiable, including Sensitive Information.
Sensitive Information is Personal Information of a sensitive nature, such as information about race, ethnicity, political opinion, religious beliefs or sexuality.
COLLECTION OF PERSONAL INFORMATION
We may collect your personal information:
We will only collect your personal information that is reasonably necessary for us to carry on business. We will identify ourselves and the purpose for collecting personal information at the time of collecting this information.
You may provide us with information about yourself when corresponding with us or when using our websites. Examples include:
1. when you buy goods or services from us online, over the phone or in person;
2. when you enter a promotion or competition conducted by us (including via our websites or through social media sites);
3. when you register to use one of our websites or when you participate in discussion boards or other social media functions on our websites; or
4. when you contact us to request information about our company (including about our products or employment opportunities).
5. When you make a booking at the cellar door online via contact us form or over the phone and in person.
The information you give us may include, amongst other things, your name, age, address, email address and phone number, financial and payment card information.
Primarily collection of data by Sutton Grange Winery, will be for the purpose of keeping subscribers informed about the development of our business, for supplying customers with products ordered, and for improving the way we do business. Types of information we will collect, include name, address, phone number, date of birth, historical transaction records, contracts, communications such as letters, faxes and e-mail.
We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.
If you attend any of our sites, facilities or offices (such as our cellar doors, restaurants, wineries, vineyard or facilities), we may use closed-circuit television cameras and other photographic equipment to record:
· your image;
· the date and time of your attendance; and
· your actions whilst at the relevant site.
Website
We collect personal information when individuals communicate with, or purchase products from, us through our website, such as contact details, items purchased, credit card details and other information you choose to provide. Payment details provided through our website are processed through a secure server.
Our website makes use of “cookies” - if you prefer not to receive cookies you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. However, the vast majority of our Site will not function if cookies have been turned off. For this reason we strongly recommend that you leave cookies fully functional.
By registering as a member of this site, you are consenting to receive occasional information pertaining to special offers which we think you will find valuable. If you would like to stop receiving this information or would like to change your communication preferences please let us know through the contact details below.
STORAGE AND SECURITY OF PERSONAL INFORMATION
How do we secure your personal information?
We hold your Personal Information on internet servers operated by hosting service providers. We have entered into services agreements with those service providers.
We will take reasonable steps to protect Personal Information from misuse, loss, unauthorised access, modification or disclosure.
If you proceed to submit your personal information to us, you are consenting to the transmission, disclosure, storage and access of your personal information by third parties in overseas jurisdictions. In that respect, Australian Privacy Principle 8 which ordinarily obliges Sutton Grange Winery to take reasonable steps to ensure that overseas recipients of your information do not breach the Australian Privacy Principles (except Principle 1) will not apply.
Please note that if any of those overseas recipients handle your personal information in a manner which is inconsistent, or does not comply, with the Australian Privacy Principles:
1. to the maximum extent permitted by law, Sutton Grange Winery will not be accountable under the Privacy Act for any resulting loss or damage that you may suffer;
2. to the maximum extent permitted by law, you will not be able to seek redress against Sutton Grange Winery under the Privacy Act 1988 (Cth);
3. the overseas recipient may not be subject to any privacy obligations at all, or to any principles similar to the Australian Privacy Principles;
4. you may not be able to seek redress against the overseas recipient in their jurisdiction; and
in holding access to your personal information, the overseas recipient may be subject to foreign laws which compel their disclosure of your personal information to other parties, such as overseas government authorities.
DISCLOSURE OF PERSONAL INFORMATION
We disclose personal information in limited circumstances. Your personal information may be disclosed to:
· our third party service providers, such as payment processors, data entry service providers, marketing agencies, market researchers, mailing houses, electronic network administrators, cloud service providers, debt collectors, and, where necessary, to professional advisers, such as solicitors and accountants;
· other members/entities within our corporate group; and
· governmental authorities or other statutory bodies where it is expressly permitted under the Privacy Act, for example, where it is with your consent or where we are legally required to do so, such as pursuant to a court order or warrant.
USE OF PERSONAL INFORMATION
Sutton Grange Winery will only use personal information to fulfill the purposes for which the information was collected, or as otherwise required by law. Address and contact information may be disclosed to third parties (such as an external freight or courier services) for the purpose fulfilling orders.
Access
You will be able to access Personal Information about you by contacting us. If we provide access to the information, we will do so within a reasonable time.
We may not grant you access to Personal Information for reasons including:
if doing so would have an unreasonable impact on the privacy of other individuals;
if the request for access is frivolous or vexatious;
giving access would reveal evaluative information generated within Sutton Grange Winery in connection with a commercially sensitive decision-making process; or
for Legal Reasons or similar reasons.
If we deny you access to Personal Information, we will provide reasons for our decision.
MISCELLANEOUS ISSUES
Variation
We may vary this policy at any time by amending the version of this document accessible by you on a webpage on our website.
We will take reasonable steps to notify you of material variations made pursuant to paragraph
COMPLAINTS
If you wish to complain about a potential breach of the APPs by us, please write to our Privacy Co-ordinator at:
Privacy Officer
Sutton Grange Winery Pty Ltd
44 Carnochan’s Road, Suttton Grange, Victoria, 3448, Australia
Phone: +61 428 278 370
e-mail: cellardoor@suttongrange.com.au
As an individual you have the right to take any unresolved matters to the Privacy Commissioner. Details are available via the internet from www.privacy.gov.au
